Privacy Policy

Privacy Policy Relating to Online and Face-to-Face Interactions

Online Privacy Policy:

Louise Morgan is the business owner of Therapy Centre and operates and It is the policy of every therapist working at Therapy Centre to respect your privacy regarding any information we may collect.

Website Visitors

Like most website operators, Therapy Centre collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Therapy Centre’s purpose in collecting non-personally identifying information is to better understand how visitors use the website.

Certain visitors to the websites choose to interact in ways that require Louise Morgan or Therapy Centre to gather personally-identifying information. The amount and type of information that is gathered depends on the nature of the interaction. Those who engage in transactions with Louise Morgan are asked to provide additional information, including the personal and financial information required to process those transactions. In each case only necessary or appropriate information to fulfill the purpose of the visitor’s interaction is requested. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

Therapy Centre will not rent or sell or provide information to any third party. Therapy Centre takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Therapy Centre uses cookies to help identify and track visitors, their usage of the website, and their website access preferences. Therapy Centre visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the websites, with the drawback that certain features of the websites may not function properly without the aid of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Louise Morgan or Therapy Centre may change the Privacy Policy from time to time. Louise Morgan encourages visitors to frequently check this page for any changes to the Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

In-Person Privacy Policy:

Louise Morgan (“Louise Morgan”) is the business owner of Therapy Centre, 12 Kinsale Road, Bristol BS14 9HB and several other locations depending on the nature of the work. It is Louise Morgan’s policy to respect your privacy regarding any information collected and this is policy is followed by all therapists working at Therapy Centre. Each of the therapists working at Therapy Centre are self-employed and responsible for running their own business, managing their own paperwork and storage. Therapy Centre is not responsible for processing or storing client data and individual therapists should be contacted for privacy or data protection information.

The Purpose of Processing Client Data

None of the therapists at Therapy Centre will rent, sell or provide information to any third party, which includes discussions or information sharing within the centre. Therapists at the centre take all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. Client data is obtained in order to provide you with the best possible treatment options, support  and advice.

The lawful basis under which information is held and used is with the legitimate interests to obtain and retain information in order to provide you with the best possible treatment options and advice, and the requirement to hold information in accordance with insurance requirements.

In order to give professional therapy sessions it is necessary to ask for and keep information about your health. This information is only used for informing treatments and any advice given as a result of your treatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related information
  • Treatment details and related notes

Information is not shared with anyone else (other than required for legal process) without explaining why it is necessary, and getting your explicit consent.

Protecting Your Personal Data

Each of the therapists are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, the therapists have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information collected from you. Each therapist is liable for storing their own information collected. Each therapist will contact you using the contact preferences you have provided.

Your Rights

GDPR gives you the following rights:

  • The right to be informed:
    To know how your information will be held and used (this notice).
  • The right of access:
    To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
  • The right to rectification:
    To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”):
    For you to request your therapist to erase any information they hold about you
  • The right to restrict processing of personal data:.
    You have the right to request limits on how your therapist uses your personal information
  • The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
  • The right to object:.
    To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
  • Rights in relation to automated decision-making and profiling.
  • The right to lodge a complaint with the Information Commissioner’s Office:
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at

If you wish to exercise any of these rights, please email who is the data controller for Therapy Centre. When contacting Therapy Centre, please include the therapist you have been dealing with. The request will be passed to the appropriate self-employed therapist and they will respond within one month of your request.

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at:

Therapists Rights

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
  • Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.